Wall Steet Bonuses Equate to Moral Bankruptcy
by Curt Coffman
As executive bonus announcements are made, the consequences of this deception and betrayal will be felt throughout organizations – employees, customers and shareholders. One micro (yet compelling) example is the fact that on average an employee works 5.4 hours in an 8 hour day, but during times of change, confusion and perceived inequity, that drops to 45 minutes.
Our Saving Graces: The Manager and the Customer
by Kathie Sorensen
No, it’s not the sea gulls from Finding Nemo- but the latest in self-centered leadership from executive compensation committees and their beneficiaries.
Their actions have threatened to steal our hope.
Tell Me Why, Not How!
by Kathie Sorensen
It’s common knowledge that the essence of patient loyalty is emotional commitment. Once on that track, we come to the inevitable discussion of how to create it.
Want Vs Not Want
by Kathie Sorensen
Each year, The Coffman Organization receives hundreds of messages from organizations who are embarking on yet another “Service Initiative”. Our dialogue typically begins, with an exhausting diatribe about what they don’t want within their unique culture. Though well-intentioned, these initiatives are, more often than not, based on preventing weakness within the organization—not leveraging its natural strengths. Unfortunately, this dialogue and approach is commonplace in organizations everywhere.